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Moves I uploaded my exercise data from my watch. Where can I see this data? When you sign in to Suunto Movescount, the first page you'll see is the, where you can see a summary of all of your latest Moves and the Training insights. If you have uploaded new Moves from a Suunto watch, you will see those Moves in timeline with the bar showing the duration of your Move.
Click the Move to see all the details and to add your notes about what you did. Can I set a default activity? It is possible to set a default activity type for your new manual Moves and Moves you are synchronizing from your Suunto watch.
To do so, go to and set the default activity by selecting one of the activity icons. The default activity setting doesn't override the activity used while exercising in Moves coming from Suunto Ambit, Traverse and Quest watches.
I don't have a heart rate monitor. How do I create a Move? Log in and go to the. Press + icon on top of the day where you wan't to add your Move, fill in your Move details and remember to press Save when you are ready. On mobile just tap 'Add Move' below the calendar. I made a mistake when I was creating a Move.
How do I edit it? Open the Move. On top of the Move you'll see an Edit Move button, press that. You're now in edit mode, where you can make your changes and corrections. Hit the Save button and you're done. I don't want to share one specific Move, how do I make it private? There's no way to set a single Move as private or public.
If you want all your Moves to be private, you can set your account as private in, but the drawback is that you won't be able to share your Moves or take part in community activities like groups and events. How can I delete a Move? Open the Move using either calendar or table. On top of the Move you can see different functions including TOOLS. Below the tools you can find DELETE option to delete the Move. Ensure that you delete only the Moves you really want to delete, there is no way to get those deleted Moves back! How can I add pictures to my Move?
Open the Move in which you want to add the picture. Press Edit, now you can drag and drop.jpg or.png image on the page. Alternatively you can press Browse your images and use your system to search the image file you want to add. How can I add videos to my Move? If you're a YouTube user, it's easy.
Go to the Social media section in and enter your YouTube username on Movescount. After you have a username specified you will see your recent YouTube videos as thumbnails when you edit a Move.
You can select video to be shown with the Move by clicking the thumbnail. Why I don't have a heart rate graph in my Move?
Heart rate graphs and other body parameter graphs are currently available for Suunto Ambit, Traverse, Quest, t6/c/d, Suunto Fitness Solution and Suunto Mobile App users. Please make sure that your watch or mobile phone is paired and connected to your heart rate belt and it is set to save heart rate related data in watch settings. Suunto t6 Moves are missing some values Check that all the measurements have been set 'on' from your t6 settings (TRAINING-set log) or from. If the measurements are set 'off' the device will not measure those, and thus those are not included in the Move. The graphs of my Suunto t6 Moves are not shown completely If the memory of Suunto t6 gets full during a workout, the summary data is saved to the device but data for drawing the graphs cannot be saved. Due to that the graphs, e.g.
Heart rate graphs, are not shown completely. Remember to check regularly that there's enough memory in your device or select the 'Remove sent Moves automatically from device' option from Moveslink menu by right clicking the Moveslink notification icon. Where are my greatest Moves shown?
When viewing one of your Moves it is possible to make it your Greatest Move. You find the SHARE AS GREATEST MOVE option on top of each Move below TOOLS option.
Greatest Moves are shown in your public profile and you can have maximum of 5 greatest Moves per year. Why there can be differences between Suunto device and Movescount values? Typically the device shows a smaller value because the data quality is sometimes not good enough to calculate accurately. The values would not accumulate/increase during such a period, resulting to a lower real time value. Movescount can partially reconstruct the bad data or estimate the correct information and calculate the values better.
The discrepancies in HR values device vs Movescount are in most cases caused by low quality data transfer from HR belt. Slight differences can be then seen due to different calculating algoritms, smaller computing power in wristop and different filtering method on the raw data. When the data quality is perfect (good skin contact with electrodes, moist skin, unhindered radio transmission between belt and wristop) there are very seldom any issues. Processing power on the HR monitor is limited compared to Movescount - this is why the calculating algorithms differ between Movescount and Suunto t6/other HR monitor. Also, sometimes the problems are caused by different setup. So please make sure your weight, height (etc) are identical with your HR monitor and Movescount!
Even in ideal conditions we can promise about 90% accuracy which leaves a +/-10% error possibility. So the numbers should not be taken as absolute values. Due to the way how they are obtained, they are always indirect estimates. Why I can't see my peak heart rate in Suunto t3 graph?
Because Suunto t3 does not record the entire workout beat to beat (unlike Suunto t6, Suunto Ambit and Suunto Traverse product families), the values in graphs are made using the lap average values. The peak value shown in Move details is measured at some point during the workout, but it's seldom the same as lap average. Similarly, the average value in the graph is actually the average of the lap averages, and thus there can be a small difference compared to the total average. In order to make the graphs as precise as possible, you can set the interval value to 1 or 2 minutes or use autolap setting. This will give you a pretty accurate idea of your heart rate variation during the Move. The shorter the interval, the more precise the graph - and the more likely it is your peak HR is recorded. How can I export my Moves?
Go to your Moves. Select the Move you wish to be exported. On top of each Move you can find TOOLS option.
Below tools you can select the format for the export. Currently supported formats are kml, gpx, xlsx, fit and tcx. I cannot find the correct activity from the list of activities. What do I do? We have quite a selection of different activities available in Movescount but we don't have everything under the sun.
If you don't find your activity from the list, try using tags for marking your Move with that activity. You can also send us feedback and ask us to add your activity. X Mac users have two versions. Moveslink2 works with OS 10.9 and newer. Moveslink works with all Macs (made after 2006) that have OS 10.5 or newer.
I don't want Moveslink to open automatically. How can I disable this? If you don't want Moveslink to be opened when you start your computer, you can disable it by deselecting option: 'Start Moveslink automatically'. When you want to open Moveslink, you can find it from Windows Start All programs Suunto Moveslink.
Or from the Applications folder in Mac. Suunto Training Manager/Lite doesn't recognize the device even when Moveslink is not running. Moveslink comes with the latest drivers for windows and Mac. The drivers are for 32 bit and 64 bit environments. The Training Manager/Lite software might be using older version of the drivers. To stop using the Manager software, convert the data to Movescount.
After this you can remove the manager from your computer. Keep in mind, that Suunto Manager softwares are not supported in windows 64bit environments or in Mac. There won't either be updates coming into Training Manager, Team Manager, Training Manager Lite, Trek Manager or Track Exporter. Can I still use older Suunto PC software? Unfortunately we cannot support anymore Suunto Training manager, Suunto Training manager lite, Trek manager and Track exporter. You can still use those, but there won't be software updates available.
You can continue using the software, but in some stage there might be issues with new operating systems and we are not able to develop new software versions. Suunto Movescount is there to replace these softwares. Supported Devices How do I connect my Suunto device to Movescount? You can connect your device to Movescount with Moveslink software. Moveslink will transfer the data from you device to Movescount and also transfer device settings from Movescount to your device.
You can download and install the Moveslink from: Where can I find the latest version of Moveslink? You can always get the latest version of Moveslink from: page. Once you have installed the Moveslink it will inform you about updates as they become available. How do I connect my heart rate monitor to Moveslink? First, make sure you have Moveslink running (you should be able to see a small Moveslink icon next to the small taskbar icons.) Connect your device to your computer and let the Moveslink transfer you Moves. How to connect your device to your computer, follow the steps 2 and 3 from Moveslink page: page. Moveslink with Suunto Ambit Use Moveslink2 software to connect your Suunto Ambit to your computer.
Connect the cable to your computer's USB plug and to Ambit. Your new Moves and/or your updated settings, POI's and routes will be transferred between the watch and Movescount. Read more about this: page. Moveslink with Suunto GPS Track POD Use Moveslink2 software to connect your Suunto GPS Track POD to your computer. Connect the cable to your computer's USB plug and to GPS Track POD. Your new Moves will be transferred to Movescount. Moveslink with Suunto Quest Use Moveslink software to connect your Suunto Quest to your computer.
Plug the Movestick Mini into your computer USB slot, then start the communication from your Suunto Quest. To do this, press the START STOP button, select WEB CONNECT by using START STOP or LIGHT LOCK buttons, and select the option with NEXT button.
After this your new Moves and/or your updated settings will be transferred between the watch and Movescount. Moveslink with Suunto t6, t6c or t6d Use your data cable: connect the cable to your computer's USB plug and the t6. Moveslink will automatically transfer your new Moves to Movescount. Read more: Moveslink with Suunto M4 or M5 Use the Suunto Moveslink to connect the heart rate monitor to your computer. Plug the Movestick into your computer USB slot, then go to your heart rate monitor and start the data communication. To do this, press the START STOP button, select WEB CONNECT by using START STOP or LIGHT LOCK buttons, and select the option with NEXT button.
After this your new Moves should automatically be transferred to Movescount. Read more: Moveslink with Suunto t4, t4c, t4d, t3, t3c or t3d Use the Suunto Moveslink to connect the heart rate monitor to your computer.
Plug the Movestick into your computer USB slot, then go to your heart rate monitor to start the data communication. To do this, go to TIME mode and then give the VIEWS button a long press. (In older models the VIEWS button is called Alt Back button.) After this your new Moves should automatically be transferred to Movescount. Read more: Why can I not modify Suunto t3 and t4 device settings in Movescount? You are able to see the settings for these devices in Movescount. However you cannot modify these.
Suunto t3 and t4 doesn't support the functionality where settings could be updated by the software. Is Suunto X6HR supported? Unfortunately support for Suunto X6HR in Moveslink is not currently planned. Is Suunto X9 supported? Only Suunto X10, x9i and X9Mi are supported in Moveslink. Unfortunately, support for Suunto X9 is not possible.
Is there some gaps in X9i/X10 features when using Movescount? Currently you cannot transfer waypoints from Movescount to your device. Also the memorypoints that you have marked during your outdoor activity are not transfered to Movescount. The settings are transfered from Movescount to device and of course your Moves with routes that you have done should be transferred from device to Movescount. Why Suunto Memory Belt data isn't uploaded to Movescount? Is the date correct in your Memory Belt? IMPORTANT: If you replace the battery to Memory Belt, you have to connect the belt to Movescount before using it.
This will update the correct date to the belt. If you haven't done this before doing some exercise, you should look for your Moves from year 2000.
Moveslink transfers only the logs that are recorded after the last data transfer from the device. Overview What is Overview? Is an overview of your recent Moves and activity in Movescount.
With overview you can easily follow other peoples activities, see if you have received any feedback for your Moves. How does activity feed work? Activity feed is a real-time feed of things happening in Movescount.
You can see your own Moves in activity feed but also the Moves and doings of the members you have chosen to follow. Activity feed allows you and others easily react to others Moves and see if there are Moves that gain a lot of likes or discussion.
Moves that are less than 2 days old pop-up in top of the feed when someone reacts to them making the feed to show most relevant content for you. Map and heatmaps What maps are available? Suunto Movescount includes Suunto designed MapBox maps, Google Maps, and special map for our Chinese users. MapBox map should be your choice when planning your outdoor routes, it has the most data in it.
How heatmaps are created? Heatmap data is generated by using the data from millions of Moves from Suunto Movescount members who have tracked their sports during the several last years with Suunto GPS devices. How privacy is handled with heatmaps? We only use data from public Movescount members. Also we have a special algorithm to prevent one active person to creating lot of heat to their commute or daily walk while revealing where they might live. Could Suunto provide heatmap for tennis or pool swimming? We can provide heatmaps for those sports that have enough GPS track data.
Pool swimming or other indoor training do not have GPS data. There is bit of GPS data logged in tennis, but this volume is too low for reasonable heatmapping. Privacy How is the privacy working in Movescount? When you register to Movescount you are a public member of the community.
You have an option to set yourself as 'Public', 'Public for my groups and events', or 'Private'. The descriptions of these levels are the following: Public Your username and a few other details are visible to other community members. Public members automatically share the Moves they create. This means that you can also share your Moves to other sites like Facebook and Twitter. Other users can find only some of the latest Moves by you by following the links from your activity feed. As there are millions of Moves in the service, other users can't see all your Moves that you have done. Moves by public members can be browsed in the.
Public members can communicate with other Movescount members, they can create or take part in groups and events and they can follow other members, provide comments and feedback to each other. You definitely get most out of the service if you are a public member. Public for my groups and events Members that are public only for groups and events share the same information as public members but only for the groups and events they belong to. Groups can be created for your company, team, fitness club or just between a bunch of friends. When you are public to groups and events, only members of the same group/event can see your latest Moves. Private Members that are private cannot share information with others.
They are 'invisible' members. Private users can see what's happening in the community but they cannot take part in anything fun going on. How can I delete my account? If you for some reason don't want to use our service anymore and want to delete your account, it will be possible in the future. The possibility to delete a member account is in the development roadmap. Meanwhile you can easily set your profile 'private' so that other members are not able to see you or your Moves.
Settings Why do I need to tell my weight? Your weight as well as other personal information such as birthdate and activity level is a crucial factor when there are values from measurements calculated such as calorie consumption.
Without it, you won't get any accurate data. Don't worry, your weight will not be visible to anyone else. If you are training with a heart rate monitor your weight is automatically transferred to Movescount via Moveslink. I don't know my maximum heart rate. What do I do?
When you tell your birth year to Movescount, Movescount will make an estimation of your maximum heart rate automatically. If you are training with a heart rate monitor and, during hard exercise, you reach a higher heart rate - check the peak heart rate from the Move after transferring it to Movescount and update your maximum heart rate. What information about me and my Moves is given to health research? Depending on the research, given information may vary. Information can be, for example, training times per week, average calorie consumption, or heart rate graphs.
Whatever it is, it will never have your identity such as username or email attached to it! Only the numbers are collected. Why are you asking for my Flickr or YouTube account details? Flickr and YouTube details are optional information. If you have an account on one or both of them, you'll be able to include your latest photos or videos to your Moves easily. Why are you asking my home location?
This will help us to provide you personalised views. For example the views to maps are centered to you home location when drawing the routes. What is the target weight for Suunto M5 weight settings? Target weight is the weight you want to reach and it's used as your target in device. This weight needs to be lower than your current weight, but in the same time needs to be over your healthy BMI value.
If the value is not in this range, it's not saved to device. How is Activity class used? The Activity class is asked in settings section in. Activity class is described by how much exercise you are doing on a regular bases. The Activity class gives Movescount understanding what is your base condition.
This is used when measured data from device (Suunto Ambit, Quest, t6 and Memory Belt) is analyzed in Movescount. This produces information like Peak Training Effect. If you know exactly your MET value (Max Performance Capability) for example based on fitness test, select matching activity level to ensure that the measured information is correctly analyzed. You can read more about Activity class or METs in Running Guidebook:. Routes Can I import a route to Movescount? You can import routes to Movescount in KML and GPX format by using the view. Press the plus icon in the bottom left corner of the screen to get started.
How can I add a route tracked with my mobile phone to my Move?. Import a route in KML format by using the view. Save the route.
Open the Move where you want to add the route. In edit mode click select Route button. Select the route you just saved and you're done after saving. What does simplify route mean? You can simplify the route in Movescount if it has more than 1000 track points.
This is needed if you want to sync the route in your Suunto Ambit or Traverse watch. How can I export a route? When viewing any of the routes in you can select export route option below the route details.
Suunto Movescount will ask you to select between KML or GPX format. I don't have a GPS. Can I draw my route on a map for my Move? At the moment you can add one of your routes to your Move. Create route with view.
In Move edit mode, press 'Select route' below the map. (This option is visible only if you have saved a route or routes.). Select your route and save the Move. Training programs How can I take an interesting training program into use? When you find an interesting training program from the community from open the program and click the 'Save' button to save it to your training programs.
Suunto Movescount will ask whether you want to start using the program now or later. Selecting now will add the program to your calendar starting today making it easy to check from the Movescount calendar what you should do on a daily basis to achieve your goals. NOTE: if you have previous plans, those will be removed when activating new training program! How do I get a training program to my Suunto M5 or Suunto Quest? You can add a training program as described above. Plans you see in your calendar are used in Suunto M5 or Suunto Quest heart rate monitor.
When you have plans ready, connect your device to Moveslink software. Moveslink will update your planned Moves to your heart rate monitor.
You can update your plans any time, all the changes are updated to the watch during each synchronisation. Sharing Can I decide what to share and what not? Sharing is made really simple in Movescount. Public users automatically share all new Moves with others and private users don't. Currently, there is no option to set some of the Moves public and some private. Can I post a link to Movescount in Facebook?
Of course you can do this. Actually we like to see Movescount information spreading around the universe so much that we have deleveloped some features for sharing. You can use Share button on top of the page when ever you think a page deserves to be shared. I found a really cool Move from Movescount. It is not made by me; can I link to that in my blog?
You can link to any content that is publicly available in Suunto Movescount. How and when should I use shoutbox? Shoutbox is an informal way to cheer on your buddies or other inspiring members in Suunto Movescount.
The length is limited to 500 characters. Make somebody happy and comment on their achievement today! How can I answer to a shout? All the shouts you have received, e.g. To your Moves, routes, profile, are shown on your activity feed. To reply to a shout just press reply and type in your answer. Can I share one of my older Moves?
By default Suunto Movescount only shows some of your latest Moves. You can share your older Moves. You can either use the share button on top of the page or copy the URL. Please note that you also have an option to list any one of your Moves in your profile page as a greatest Move. You can name a Move to a greatest Move when you are viewing it. SHARE AS GREATEST MOVE option can be found on top of each Move below TOOLS option. GPS Track POD How can I merge the track recorded with the POD to another Move?
If you're using Suunto Track POD together with e.g. Suunto Quest you can manually add the track to the Move recorded with Quest.
What to do:. Select the Move where you want to add the track. This is the Quest Move. Select TOOLS - MERGE option on top of the Move (option is active only if there is a Move available for merging.
Suunto Team Manager
This is the Move made with GPS Track POD containing a track). Movescount will propose merging, you still need to accept it. You can also decide whether you want to keep the original Move with track or not (usually you shouldn't keep it to avoid duplicates).
IPhone and Android Apps How do I send Moves from the mobile App to Movescount? To be able to send your Moves from iPhone or Android app to Movescount please do the following steps:. Connect the app to your Suunto Movescount account by using the same address you are already using in Movescount. If you are a new user, use the address you wish to use to log in the Movescount.com.
Allow the connection. Ready! Just go out and track your Move and it will be saved to your Suunto Movescount account. How can I merge iPhone Move to another Move? If you have 2 Moves made at the same time and only other one contains a track it is possible to merge the Moves. What to do:.
Select the Move where you want to add the track. Select TOOLS - MERGE option on top of the Move (option is active only if there is a Move available for merging). Movescount will propose merging, you still need to accept it.
You can also decide whether you want to keep the original Move with track or not (usually you shouldn't keep it to avoid duplicates). How do I sync my watch with Movescount by using the app? You can synchronize your Suunto Ambit or Suunto Traverse watches by using the Movescount mobile app on your iPhone or Android phone. To do this tap the settings button and pair your watch with the app. Synchronisation starts automatically after pairing. Technical What is required to use Movescount.com?
Suunto Movescount works with various browsers. We have tested it with Google Chrome, Safari, Firefox and Internet Explorer 9 & 10. We suggest that you use always the latest version of the browsers, since the speed of the site will be slower on older browsers and some of the functionality may not be available. Please note that IE7 & IE8 are not compatible with Movescount.
You should also enable JavaScript and cookies. How to enable Javascripts? Here is small guide for various browsers. If you need more information how to setup your browser please go to Internet explorer, Firefox, Safari or Chrome home page. Microsoft Internet Explorer.
Open Internet Options from the browser's Tools menu. Select the Security tab. Choose Custom Level in Security Level for this Zone. Enable Active Scripting. Firefox. Open Options from the browser's Tools menu. Select the Content tab.
Select Enable JavaScript. Safari. Open Preference from the browser's menu. Select the Security tab. Check the JavaScript. Chrome. Right click the Google Chrome icon in your desktop, then click Properties.
Click Shortcut tab. Ensure that Target field doesn't have '-disable-javascript' How to enable Cookies? Cookies also needs to be enabled in the browser. Here is short description on how to enable cookies. Google Chrome. For Windows.
Open the Tools menu. Select Options. Select the Under the Hood tab. Select Content settings in the 'Privacy'. Allow cookies Ensure 'Allow local data to be set' is selected to allow both first-party and third-party cookies.
For any given webpage, first-party cookies are cookies that are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page. If you only want to accept first-party cookies, select the 'Block all third-party cookies without exception' checkbox. For Mac. Select Chrome Preferences on the menu bar. Select the Under the Hood tab.
Select Content settings in the 'Privacy' section. Allow cookies Ensure 'Allow local data to be set' is selected to allow both first-party and third-party cookies. For any given webpage, first-party cookies are cookies that are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page. If you only want to accept first-party cookies, select the 'Block all third-party cookies without exception' checkbox. Firefox.
Open the Tools menu. (On a Mac, click the Firefox menu.). Select Options. (On a Mac, select Preferences.). Select the Privacy tab.
Select the 'Accept cookies from sites' checkbox. Click the OK button.
Internet Explorer. Open the Tools menu. Select Internet Options. Select the Privacy tab. Select the Default button (or manually slide the bar down to 'Medium'). Click the OK button. Safari.
Open the Safari menu. Select Preferences.
Select Security. In the 'Accept Cookies' section, select Always.
Moves I uploaded my exercise data from my watch. Where can I see this data? When you sign in to Suunto Movescount, the first page you'll see is the, where you can see a summary of all of your latest Moves and the Training insights. If you have uploaded new Moves from a Suunto watch, you will see those Moves in timeline with the bar showing the duration of your Move. Click the Move to see all the details and to add your notes about what you did. Can I set a default activity? It is possible to set a default activity type for your new manual Moves and Moves you are synchronizing from your Suunto watch.
To do so, go to and set the default activity by selecting one of the activity icons. The default activity setting doesn't override the activity used while exercising in Moves coming from Suunto Ambit, Traverse and Quest watches. I don't have a heart rate monitor. How do I create a Move? Log in and go to the. Press + icon on top of the day where you wan't to add your Move, fill in your Move details and remember to press Save when you are ready. On mobile just tap 'Add Move' below the calendar.
I made a mistake when I was creating a Move. How do I edit it?
Open the Move. On top of the Move you'll see an Edit Move button, press that. You're now in edit mode, where you can make your changes and corrections. Hit the Save button and you're done.
I don't want to share one specific Move, how do I make it private? There's no way to set a single Move as private or public. If you want all your Moves to be private, you can set your account as private in, but the drawback is that you won't be able to share your Moves or take part in community activities like groups and events. How can I delete a Move?
Open the Move using either calendar or table. On top of the Move you can see different functions including TOOLS. Below the tools you can find DELETE option to delete the Move. Ensure that you delete only the Moves you really want to delete, there is no way to get those deleted Moves back!
How can I add pictures to my Move? Open the Move in which you want to add the picture. Press Edit, now you can drag and drop.jpg or.png image on the page. Alternatively you can press Browse your images and use your system to search the image file you want to add. How can I add videos to my Move?
If you're a YouTube user, it's easy. Go to the Social media section in and enter your YouTube username on Movescount. After you have a username specified you will see your recent YouTube videos as thumbnails when you edit a Move.
You can select video to be shown with the Move by clicking the thumbnail. Why I don't have a heart rate graph in my Move? Heart rate graphs and other body parameter graphs are currently available for Suunto Ambit, Traverse, Quest, t6/c/d, Suunto Fitness Solution and Suunto Mobile App users.
Please make sure that your watch or mobile phone is paired and connected to your heart rate belt and it is set to save heart rate related data in watch settings. Suunto t6 Moves are missing some values Check that all the measurements have been set 'on' from your t6 settings (TRAINING-set log) or from. If the measurements are set 'off' the device will not measure those, and thus those are not included in the Move. The graphs of my Suunto t6 Moves are not shown completely If the memory of Suunto t6 gets full during a workout, the summary data is saved to the device but data for drawing the graphs cannot be saved. Due to that the graphs, e.g. Heart rate graphs, are not shown completely. Remember to check regularly that there's enough memory in your device or select the 'Remove sent Moves automatically from device' option from Moveslink menu by right clicking the Moveslink notification icon.
Where are my greatest Moves shown? When viewing one of your Moves it is possible to make it your Greatest Move. You find the SHARE AS GREATEST MOVE option on top of each Move below TOOLS option. Greatest Moves are shown in your public profile and you can have maximum of 5 greatest Moves per year. Why there can be differences between Suunto device and Movescount values? Typically the device shows a smaller value because the data quality is sometimes not good enough to calculate accurately.
The values would not accumulate/increase during such a period, resulting to a lower real time value. Movescount can partially reconstruct the bad data or estimate the correct information and calculate the values better. The discrepancies in HR values device vs Movescount are in most cases caused by low quality data transfer from HR belt. Slight differences can be then seen due to different calculating algoritms, smaller computing power in wristop and different filtering method on the raw data. When the data quality is perfect (good skin contact with electrodes, moist skin, unhindered radio transmission between belt and wristop) there are very seldom any issues.
Processing power on the HR monitor is limited compared to Movescount - this is why the calculating algorithms differ between Movescount and Suunto t6/other HR monitor. Also, sometimes the problems are caused by different setup.
So please make sure your weight, height (etc) are identical with your HR monitor and Movescount! Even in ideal conditions we can promise about 90% accuracy which leaves a +/-10% error possibility. So the numbers should not be taken as absolute values. Due to the way how they are obtained, they are always indirect estimates. Why I can't see my peak heart rate in Suunto t3 graph? Because Suunto t3 does not record the entire workout beat to beat (unlike Suunto t6, Suunto Ambit and Suunto Traverse product families), the values in graphs are made using the lap average values.
The peak value shown in Move details is measured at some point during the workout, but it's seldom the same as lap average. Similarly, the average value in the graph is actually the average of the lap averages, and thus there can be a small difference compared to the total average. In order to make the graphs as precise as possible, you can set the interval value to 1 or 2 minutes or use autolap setting.
This will give you a pretty accurate idea of your heart rate variation during the Move. The shorter the interval, the more precise the graph - and the more likely it is your peak HR is recorded. How can I export my Moves? Go to your Moves. Select the Move you wish to be exported. On top of each Move you can find TOOLS option.
Below tools you can select the format for the export. Currently supported formats are kml, gpx, xlsx, fit and tcx. I cannot find the correct activity from the list of activities.
What do I do? We have quite a selection of different activities available in Movescount but we don't have everything under the sun. If you don't find your activity from the list, try using tags for marking your Move with that activity. You can also send us feedback and ask us to add your activity. X Mac users have two versions. Moveslink2 works with OS 10.9 and newer. Moveslink works with all Macs (made after 2006) that have OS 10.5 or newer.
I don't want Moveslink to open automatically. How can I disable this? If you don't want Moveslink to be opened when you start your computer, you can disable it by deselecting option: 'Start Moveslink automatically'. When you want to open Moveslink, you can find it from Windows Start All programs Suunto Moveslink.
Or from the Applications folder in Mac. Suunto Training Manager/Lite doesn't recognize the device even when Moveslink is not running. Moveslink comes with the latest drivers for windows and Mac. The drivers are for 32 bit and 64 bit environments. The Training Manager/Lite software might be using older version of the drivers. To stop using the Manager software, convert the data to Movescount. After this you can remove the manager from your computer.
Keep in mind, that Suunto Manager softwares are not supported in windows 64bit environments or in Mac. There won't either be updates coming into Training Manager, Team Manager, Training Manager Lite, Trek Manager or Track Exporter. Can I still use older Suunto PC software?
Unfortunately we cannot support anymore Suunto Training manager, Suunto Training manager lite, Trek manager and Track exporter. You can still use those, but there won't be software updates available. You can continue using the software, but in some stage there might be issues with new operating systems and we are not able to develop new software versions.
Suunto Movescount is there to replace these softwares. Supported Devices How do I connect my Suunto device to Movescount? You can connect your device to Movescount with Moveslink software.
Moveslink will transfer the data from you device to Movescount and also transfer device settings from Movescount to your device. You can download and install the Moveslink from: Where can I find the latest version of Moveslink? You can always get the latest version of Moveslink from: page. Once you have installed the Moveslink it will inform you about updates as they become available. How do I connect my heart rate monitor to Moveslink? First, make sure you have Moveslink running (you should be able to see a small Moveslink icon next to the small taskbar icons.) Connect your device to your computer and let the Moveslink transfer you Moves.
How to connect your device to your computer, follow the steps 2 and 3 from Moveslink page: page. Moveslink with Suunto Ambit Use Moveslink2 software to connect your Suunto Ambit to your computer. Connect the cable to your computer's USB plug and to Ambit. Your new Moves and/or your updated settings, POI's and routes will be transferred between the watch and Movescount.
Read more about this: page. Moveslink with Suunto GPS Track POD Use Moveslink2 software to connect your Suunto GPS Track POD to your computer. Connect the cable to your computer's USB plug and to GPS Track POD. Your new Moves will be transferred to Movescount. Moveslink with Suunto Quest Use Moveslink software to connect your Suunto Quest to your computer. Plug the Movestick Mini into your computer USB slot, then start the communication from your Suunto Quest. To do this, press the START STOP button, select WEB CONNECT by using START STOP or LIGHT LOCK buttons, and select the option with NEXT button.
After this your new Moves and/or your updated settings will be transferred between the watch and Movescount. Moveslink with Suunto t6, t6c or t6d Use your data cable: connect the cable to your computer's USB plug and the t6. Moveslink will automatically transfer your new Moves to Movescount. Read more: Moveslink with Suunto M4 or M5 Use the Suunto Moveslink to connect the heart rate monitor to your computer. Plug the Movestick into your computer USB slot, then go to your heart rate monitor and start the data communication. To do this, press the START STOP button, select WEB CONNECT by using START STOP or LIGHT LOCK buttons, and select the option with NEXT button. After this your new Moves should automatically be transferred to Movescount.
Read more: Moveslink with Suunto t4, t4c, t4d, t3, t3c or t3d Use the Suunto Moveslink to connect the heart rate monitor to your computer. Plug the Movestick into your computer USB slot, then go to your heart rate monitor to start the data communication.
To do this, go to TIME mode and then give the VIEWS button a long press. (In older models the VIEWS button is called Alt Back button.) After this your new Moves should automatically be transferred to Movescount. Read more: Why can I not modify Suunto t3 and t4 device settings in Movescount? You are able to see the settings for these devices in Movescount.
However you cannot modify these. Suunto t3 and t4 doesn't support the functionality where settings could be updated by the software. Is Suunto X6HR supported? Unfortunately support for Suunto X6HR in Moveslink is not currently planned. Is Suunto X9 supported? Only Suunto X10, x9i and X9Mi are supported in Moveslink.
Unfortunately, support for Suunto X9 is not possible. Is there some gaps in X9i/X10 features when using Movescount? Currently you cannot transfer waypoints from Movescount to your device. Also the memorypoints that you have marked during your outdoor activity are not transfered to Movescount. The settings are transfered from Movescount to device and of course your Moves with routes that you have done should be transferred from device to Movescount. Why Suunto Memory Belt data isn't uploaded to Movescount?
Is the date correct in your Memory Belt? IMPORTANT: If you replace the battery to Memory Belt, you have to connect the belt to Movescount before using it.
This will update the correct date to the belt. If you haven't done this before doing some exercise, you should look for your Moves from year 2000. Moveslink transfers only the logs that are recorded after the last data transfer from the device. Overview What is Overview? Is an overview of your recent Moves and activity in Movescount.
With overview you can easily follow other peoples activities, see if you have received any feedback for your Moves. How does activity feed work? Activity feed is a real-time feed of things happening in Movescount. You can see your own Moves in activity feed but also the Moves and doings of the members you have chosen to follow.
Activity feed allows you and others easily react to others Moves and see if there are Moves that gain a lot of likes or discussion. Moves that are less than 2 days old pop-up in top of the feed when someone reacts to them making the feed to show most relevant content for you. Map and heatmaps What maps are available?
Suunto Movescount includes Suunto designed MapBox maps, Google Maps, and special map for our Chinese users. MapBox map should be your choice when planning your outdoor routes, it has the most data in it. How heatmaps are created? Heatmap data is generated by using the data from millions of Moves from Suunto Movescount members who have tracked their sports during the several last years with Suunto GPS devices. How privacy is handled with heatmaps?
We only use data from public Movescount members. Also we have a special algorithm to prevent one active person to creating lot of heat to their commute or daily walk while revealing where they might live. Could Suunto provide heatmap for tennis or pool swimming?
We can provide heatmaps for those sports that have enough GPS track data. Pool swimming or other indoor training do not have GPS data. There is bit of GPS data logged in tennis, but this volume is too low for reasonable heatmapping. Privacy How is the privacy working in Movescount? When you register to Movescount you are a public member of the community. You have an option to set yourself as 'Public', 'Public for my groups and events', or 'Private'. The descriptions of these levels are the following: Public Your username and a few other details are visible to other community members.
Public members automatically share the Moves they create. This means that you can also share your Moves to other sites like Facebook and Twitter. Other users can find only some of the latest Moves by you by following the links from your activity feed.
As there are millions of Moves in the service, other users can't see all your Moves that you have done. Moves by public members can be browsed in the. Public members can communicate with other Movescount members, they can create or take part in groups and events and they can follow other members, provide comments and feedback to each other. You definitely get most out of the service if you are a public member. Public for my groups and events Members that are public only for groups and events share the same information as public members but only for the groups and events they belong to. Groups can be created for your company, team, fitness club or just between a bunch of friends. When you are public to groups and events, only members of the same group/event can see your latest Moves.
Private Members that are private cannot share information with others. They are 'invisible' members.
Private users can see what's happening in the community but they cannot take part in anything fun going on. How can I delete my account?
If you for some reason don't want to use our service anymore and want to delete your account, it will be possible in the future. The possibility to delete a member account is in the development roadmap. Meanwhile you can easily set your profile 'private' so that other members are not able to see you or your Moves. Settings Why do I need to tell my weight?
Your weight as well as other personal information such as birthdate and activity level is a crucial factor when there are values from measurements calculated such as calorie consumption. Without it, you won't get any accurate data.
Don't worry, your weight will not be visible to anyone else. If you are training with a heart rate monitor your weight is automatically transferred to Movescount via Moveslink.
I don't know my maximum heart rate. What do I do? When you tell your birth year to Movescount, Movescount will make an estimation of your maximum heart rate automatically.
If you are training with a heart rate monitor and, during hard exercise, you reach a higher heart rate - check the peak heart rate from the Move after transferring it to Movescount and update your maximum heart rate. What information about me and my Moves is given to health research? Depending on the research, given information may vary. Information can be, for example, training times per week, average calorie consumption, or heart rate graphs.
Whatever it is, it will never have your identity such as username or email attached to it! Only the numbers are collected.
Why are you asking for my Flickr or YouTube account details? Flickr and YouTube details are optional information. If you have an account on one or both of them, you'll be able to include your latest photos or videos to your Moves easily. Why are you asking my home location?
This will help us to provide you personalised views. For example the views to maps are centered to you home location when drawing the routes. What is the target weight for Suunto M5 weight settings? Target weight is the weight you want to reach and it's used as your target in device. This weight needs to be lower than your current weight, but in the same time needs to be over your healthy BMI value. If the value is not in this range, it's not saved to device. How is Activity class used?
The Activity class is asked in settings section in. Activity class is described by how much exercise you are doing on a regular bases. The Activity class gives Movescount understanding what is your base condition. This is used when measured data from device (Suunto Ambit, Quest, t6 and Memory Belt) is analyzed in Movescount. This produces information like Peak Training Effect. If you know exactly your MET value (Max Performance Capability) for example based on fitness test, select matching activity level to ensure that the measured information is correctly analyzed.
You can read more about Activity class or METs in Running Guidebook:. Routes Can I import a route to Movescount?
You can import routes to Movescount in KML and GPX format by using the view. Press the plus icon in the bottom left corner of the screen to get started. How can I add a route tracked with my mobile phone to my Move?. Import a route in KML format by using the view. Save the route.
Open the Move where you want to add the route. In edit mode click select Route button. Select the route you just saved and you're done after saving. What does simplify route mean?
You can simplify the route in Movescount if it has more than 1000 track points. This is needed if you want to sync the route in your Suunto Ambit or Traverse watch. How can I export a route?
When viewing any of the routes in you can select export route option below the route details. Suunto Movescount will ask you to select between KML or GPX format. I don't have a GPS. Can I draw my route on a map for my Move? At the moment you can add one of your routes to your Move. Create route with view.
In Move edit mode, press 'Select route' below the map. (This option is visible only if you have saved a route or routes.). Select your route and save the Move. Training programs How can I take an interesting training program into use? When you find an interesting training program from the community from open the program and click the 'Save' button to save it to your training programs.
Suunto Movescount will ask whether you want to start using the program now or later. Selecting now will add the program to your calendar starting today making it easy to check from the Movescount calendar what you should do on a daily basis to achieve your goals. NOTE: if you have previous plans, those will be removed when activating new training program!
How do I get a training program to my Suunto M5 or Suunto Quest? You can add a training program as described above.
Plans you see in your calendar are used in Suunto M5 or Suunto Quest heart rate monitor. When you have plans ready, connect your device to Moveslink software. Moveslink will update your planned Moves to your heart rate monitor. You can update your plans any time, all the changes are updated to the watch during each synchronisation. Sharing Can I decide what to share and what not?
Sharing is made really simple in Movescount. Public users automatically share all new Moves with others and private users don't. Currently, there is no option to set some of the Moves public and some private. Can I post a link to Movescount in Facebook?
Of course you can do this. Actually we like to see Movescount information spreading around the universe so much that we have deleveloped some features for sharing. You can use Share button on top of the page when ever you think a page deserves to be shared. I found a really cool Move from Movescount. It is not made by me; can I link to that in my blog?
You can link to any content that is publicly available in Suunto Movescount. How and when should I use shoutbox? Shoutbox is an informal way to cheer on your buddies or other inspiring members in Suunto Movescount. The length is limited to 500 characters. Make somebody happy and comment on their achievement today! How can I answer to a shout? All the shouts you have received, e.g.
To your Moves, routes, profile, are shown on your activity feed. To reply to a shout just press reply and type in your answer. Can I share one of my older Moves? By default Suunto Movescount only shows some of your latest Moves. You can share your older Moves.
You can either use the share button on top of the page or copy the URL. Please note that you also have an option to list any one of your Moves in your profile page as a greatest Move.
You can name a Move to a greatest Move when you are viewing it. SHARE AS GREATEST MOVE option can be found on top of each Move below TOOLS option. GPS Track POD How can I merge the track recorded with the POD to another Move? If you're using Suunto Track POD together with e.g. Suunto Quest you can manually add the track to the Move recorded with Quest.
What to do:. Select the Move where you want to add the track. This is the Quest Move. Select TOOLS - MERGE option on top of the Move (option is active only if there is a Move available for merging. This is the Move made with GPS Track POD containing a track). Movescount will propose merging, you still need to accept it. You can also decide whether you want to keep the original Move with track or not (usually you shouldn't keep it to avoid duplicates).
IPhone and Android Apps How do I send Moves from the mobile App to Movescount? To be able to send your Moves from iPhone or Android app to Movescount please do the following steps:. Connect the app to your Suunto Movescount account by using the same address you are already using in Movescount. If you are a new user, use the address you wish to use to log in the Movescount.com. Allow the connection. Ready!
Just go out and track your Move and it will be saved to your Suunto Movescount account. How can I merge iPhone Move to another Move? If you have 2 Moves made at the same time and only other one contains a track it is possible to merge the Moves. What to do:.
Select the Move where you want to add the track. Select TOOLS - MERGE option on top of the Move (option is active only if there is a Move available for merging). Movescount will propose merging, you still need to accept it. You can also decide whether you want to keep the original Move with track or not (usually you shouldn't keep it to avoid duplicates). How do I sync my watch with Movescount by using the app?
Neat image pro 7.6. With this professional photo filter, you can easily to reduce indispensable in low-light (indoors, astro, night) and high speed photography, It also comes with plug-in for photoshop, so you can reduce visible noise, sharpening and grain directly from photoshop.
You can synchronize your Suunto Ambit or Suunto Traverse watches by using the Movescount mobile app on your iPhone or Android phone. To do this tap the settings button and pair your watch with the app. Synchronisation starts automatically after pairing. Technical What is required to use Movescount.com? Suunto Movescount works with various browsers.
We have tested it with Google Chrome, Safari, Firefox and Internet Explorer 9 & 10. We suggest that you use always the latest version of the browsers, since the speed of the site will be slower on older browsers and some of the functionality may not be available. Please note that IE7 & IE8 are not compatible with Movescount. You should also enable JavaScript and cookies.
How to enable Javascripts? Here is small guide for various browsers. If you need more information how to setup your browser please go to Internet explorer, Firefox, Safari or Chrome home page. Microsoft Internet Explorer. Open Internet Options from the browser's Tools menu.
Select the Security tab. Choose Custom Level in Security Level for this Zone. Enable Active Scripting. Firefox. Open Options from the browser's Tools menu.
Select the Content tab. Select Enable JavaScript. Safari. Open Preference from the browser's menu. Select the Security tab. Check the JavaScript.
Chrome. Right click the Google Chrome icon in your desktop, then click Properties.
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Click Shortcut tab. Ensure that Target field doesn't have '-disable-javascript' How to enable Cookies? Cookies also needs to be enabled in the browser. Here is short description on how to enable cookies. Google Chrome. For Windows. Open the Tools menu.
Team Manager Software 7.0
Select Options. Select the Under the Hood tab.
Select Content settings in the 'Privacy'. Allow cookies Ensure 'Allow local data to be set' is selected to allow both first-party and third-party cookies. For any given webpage, first-party cookies are cookies that are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page. If you only want to accept first-party cookies, select the 'Block all third-party cookies without exception' checkbox.
For Mac. Select Chrome Preferences on the menu bar. Select the Under the Hood tab.
Select Content settings in the 'Privacy' section. Allow cookies Ensure 'Allow local data to be set' is selected to allow both first-party and third-party cookies. For any given webpage, first-party cookies are cookies that are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page.
If you only want to accept first-party cookies, select the 'Block all third-party cookies without exception' checkbox. Firefox. Open the Tools menu. (On a Mac, click the Firefox menu.). Select Options. (On a Mac, select Preferences.). Select the Privacy tab.
Select the 'Accept cookies from sites' checkbox. Click the OK button. Internet Explorer. Open the Tools menu. Select Internet Options.
Select the Privacy tab. Select the Default button (or manually slide the bar down to 'Medium'). Click the OK button. Safari. Open the Safari menu.
Select Preferences. Select Security. In the 'Accept Cookies' section, select Always.
Suunto Team POD - New System for Team Training Management the eFinland Weblog Helsinki, 16 August, 2005 — Finnish Suunto introduces a new system for team training management. Suunto Team POD enables coaches to monitor the whole team's heart rates in real time. The system provides an answer to the question that every team coach has on their mind: Are all members of the team training at the optimum intensity? Suunto's new heart rate technology enables coaches to monitor dozens of athletes' heart rates from a distance of up to 100 meters/330 feet at the same time, ensuring that all of the team members train at the optimum heart rate. This enables opportunities to improve the performance of both individual athletes and the team as a whole.
This new system consists of the USB-interfaced Suunto Team POD receiver, PC software and heart rate transmitter belts worn by the athletes. The transmitter belt is compatible with the Suunto t6 wristop, which also widens the scope of the system's for athletes' self-monitored training. Compared with other heart rate monitors, Suunto t6 features a unique training feedback functionality based on heart rate variation analysis, which provides near-laboratory accurate information on physical stress, oxygen consumption and other physiological variables.
The PC - software designed as an extremely easy-to-use and demonstrative tool for coaches - has three different views for the management of team training. The coach can monitor heart rates in terms of either beats per minute or percentages of the maximum heart rates of up to 30 athletes simultaneously. It also features heart rate curves throughout the training session.
The software also stores all data for a subsequent analysis. Suunto Team POD, when used in parallel with separate Suunto Team Manager PC software, also makes it possible to gather beat to beat interval data during exercise and analyze it in depth after the session. In addition to team sports, Suunto Team POD is an ideal solution for all group exercises, in which the instructor should be able to supervise the intensity of group members' training. This device is an excellent tool for various purposes including gym group training sessions and health-enhancing and rehabilitation physical activities. More information.
CALL US Support in English available 24/7. Australia (toll free). New Zealand. United Kingdom. USA (toll free). Canada (toll free). China - Hong Kong Support available from 9 am to 5 pm local time on business days:.
Austria. Canada (toll free) support available in French from 6 AM to 11 AM EDT. China - Mainland (in Mandarin). China - Hong Kong (in Mandarin). Finland. France. Germany.
Italy. Japan from 10 am to 6 pm. Netherlands (in English). Russia. Spain. Sweden.
Switzerland If your country isn’t listed, calls are charged at your operator’s international rate. Your call may be monitored or recorded for quality control and training purposes. SUUNTO INTERNATIONAL LIMITED WARRANTY - Suunto Sports Watches, Dive Computers and Precision instruments Suunto warrants that during the Warranty Period Suunto or a (hereinafter Service Center) will, at its sole discretion, remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing, or c) refunding, subject to the terms and conditions of this International Limited Warranty. This International Limited Warranty is valid and enforceable regardless of the country of purchase. The International Limited Warranty does not affect your legal rights, granted under mandatory national law applicable to the sale of consumer goods.
Warranty Period The International Limited Warranty Period starts at the date of original retail purchase. The Warranty Period is two (2) years for Products and Dive transmitters unless otherwise specified. The Warranty Period is one (1) year for accessories including but not limited to wireless sensors, chargers, cables, rechargeable batteries, straps, bracelets and hoses. For all Suunto Spartan watches purchased in 2016 the Warranty Period has been extended to three (3) years. Exclusions and Limitations This International Limited Warranty does not cover:.
a) normal wear and tear such as scratches, abrasions, or alteration of the color and/or material of non-metallic straps, b) defects caused by rough handling, or c) defects or damage resulting from use contrary to intended or recommended use, improper care, negligence, and accidents such as dropping or crushing;. printed materials and packaging;. defects or alleged defects caused by use with any product, accessory, software and/or service not manufactured or supplied by Suunto;.
non-rechargeable batteries. Suunto does not warrant that the operation of the Product or accessory will be uninterrupted or error free, or that the Product or accessory will work with any hardware or software provided by a third party. This International Limited Warranty is not enforceable if the Product or accessory:. has been opened beyond intended use;. has been repaired using unauthorized spare parts; modified or repaired by unauthorized Service Center;. serial number has been removed, altered or made illegible in any way, as determined at the sole discretion of Suunto; or.
has been exposed to chemicals including but not limited to sunscreen and mosquito repellents. Access to Suunto warranty service You must provide proof of purchase to access Suunto warranty service. You must also register your product online at to receive international warranty services globally. For instructions how to obtain warranty service, visit,. Limitation of Liability To the maximum extent permitted by applicable mandatory laws, this International Limited Warranty is your sole and exclusive remedy and is in lieu of all other warranties, expressed or implied. Suunto shall not be liable for special, incidental, punitive or consequential damages, including but not limited to loss of anticipated benefits, loss of data, loss of use, cost of capital, cost of any substitute equipment or facilities, claims of third parties, damage to property resulting from the purchase or use of the item or arising from breach of the warranty, breach of contract, negligence, strict tort, or any legal or equitable theory, even if Suunto knew of the likelihood of such damages. Suunto shall not be liable for delay in rendering warranty service.
SUUNTO INTERNATIONAL LIMITED WARRANTY - Suunto Field Compasses Suunto warrants that during the Warranty Period, as defined below, Suunto or will, at its sole discretion, remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing with similar product, or c) refunding, subject to the terms and conditions of this International Limited Warranty. This International Limited Warranty does not cover a) wear and tear, b) rough handling, c) modifications, d) exposure to chemicals, or e) misuse. Unless otherwise provided in applicable mandatory legislation, a) this International Limited Warranty is valid and enforceable regardless of the country of purchase, and b) to access the International Limited Warranty service, registration to and proof of purchase is required. This International Limited Warranty does not affect your legal rights, granted under applicable mandatory legislation on the sale of consumer goods. Warranty Period International Limited Lifetime Warranty: Applicable to Suunto A, M, MC, MB and Clipper compasses.
The International Warranty Period is limited until such reasonable time as the product is no longer reasonably usable due to wear and tear. International Limited 2-year Warranty: Applicable to Suunto AIM, Arrow, Orca-Pioneer and KB compasses. The International Limited Warranty period is two (2) years from the date of original retail purchase. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE MANDATORY LAWS, THIS INTERNATIONAL LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED.
SUUNTO SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES. SUUNTO SHALL NOT BE LIABLE FOR DELAY IN RENDERING WARRANTY SERVICE. SUUNTO INTERNATIONAL LIMITED WARRANTY Suunto warrants that during the Warranty Period, as defined below, Suunto or will, at its sole discretion, remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing with similar product, or c) refunding, subject to the terms and conditions of this International Limited Warranty. This International Limited Warranty does not cover a) wear and tear, b) rough handling, c) modifications, d) exposure to chemicals, or e) misuse. Unless otherwise provided in applicable mandatory legislation, a) this International Limited Warranty is valid and enforceable regardless of the country of purchase, and b) to access the International Limited Warranty service, registration to and proof of purchase is required. This International Limited Warranty does not affect your legal rights, granted under applicable mandatory legislation on the sale of consumer goods.
Warranty Period International Limited Lifetime Warranty: Applicable to Suunto A, M, MC, MB and Clipper compasses. The International Warranty Period is limited until such reasonable time as the product is no longer reasonably usable due to wear and tear. International Limited 2-year Warranty: Applicable to Suunto AIM, Arrow, Orca-Pioneer and KB compasses. The International Limited Warranty period is two (2) years from the date of original retail purchase. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE MANDATORY LAWS, THIS INTERNATIONAL LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED.
SUUNTO SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES. SUUNTO SHALL NOT BE LIABLE FOR DELAY IN RENDERING WARRANTY SERVICE. Our online service request is available for the countries listed below. If your country is not covered, or if you have a compass or precision instrument, you can find your nearest service center using the – simply select service center and the product category. IMPORTANT: Repair is completed within approximately seven business days. If the product is not under warranty, we’ll send you a cost estimate before starting repair.
If you decline our cost estimate, we will send the Product back to you and charge you a fixed sum for the analysis and freight that may vary according your country. Instructions for completing the online service request:. 1.
You need a valid email address, your product serial number and access to a printer. Choose your country from the list. Fill in the required information. Shipping documents are automatically created for you to print.
Keep them with the product you’re sending to us. When you receive confirmation, call the courier at the number provided and your product will be picked up. Do not send user guides, instruction manuals or sales packages with your product. We’re not able to return them. If the solution is not covered by the warranty, we’ll send you payment details by email.
Payments are made securely via PayPal. As soon as the product is repaired, it will be returned to the address you specified when you completed the service request.
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